Order Policy

• All orders require payment in full at the time the order is placed.

• Online orders require a minimum of two days' notice.

• If you need a last-minute order, give us a call at 352-234-4352 and we will do our best to accommodate!

• Orders must be placed by the following dates:
  Christmas- December 20th for pickup December 22-24.

• If you are unable to pick up your order on the scheduled pick-up date, please contact us to reschedule. If you do not contact us at least 24 hours after your scheduled pick-up date, your order will be forfeited.

 

Modifying/Canceling an Order

• Changes and cancellations must be done over the phone.  We do not accept changes via email.

• For most orders, we will not accept changes or cancellations within 48 hours of scheduled pickup.

• If you must cancel your order, a full refund will be given if the cancellation is received more than 48 hours in advance.  If the cancellation occurs within 48 hours, no refund shall be issued.

 

Return Policy

We hope you love our products!  It is our policy to show and review the order with the customer upon pick-up or delivery. We ask that you carefully look at your order and make sure there are no errors made.  We consider this process acceptance of the product, and no refunds will be issued in regard to the appearance.

 

If there’s a problem with your purchase, please call 352-234-4352 within 48 hours and provide us with an explanation of the problem and your contact information.  One of the owners will follow up with you as soon as possible. In instances of incorrect or unsatisfactory product, the product or a portion of the product must be returned.  Your original receipt is also required to resolve any discrepancies.

We do not offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's taste preferences. If something has gone wrong, please let us know right away!